COVID‑19 Services
& Amenities Update

Travel Information:

Like many in the hotel industry, the impact of COVID-19 has forced us to make the difficult decision to temporarily suspend operations at the Merit Hotel & Suites Franklin Suite Hotel. If you have an existing reservation, please contact us so we may assist you in making alternative arrangements at our sister properties.

Below we have outlined what services and amenities are available at each of our hotels.We look forward to welcoming you to our hotels.

The well-being of our guests, team members, and our community are our highest priority. We want to assure you that we are monitoring the coronavirus (COVID-19) situation very closely and are making every possible effort to keep you informed. We aim to provide the level of comfort and service that you need to confidently travel, plan, and manage your booking during these unprecedented circumstances.

Amenities and services at our hotel

Following provincial regulations, and with health and safety as our top priority, the following services remain temporarily closed:

  • Borealis Lounge
  • Spa
  • Fitness Centre
  • Achieve Wellness
  • Hot Tub

We know this is inconvenient and is contrary to our desire to do whatever we can to make your stay comfortable and easy, but we hope that this action will help flatten the curve, and keep you safe.

We continue to closely monitor the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the coronavirus (COVID‐19) cases and follow guidance from these agencies, our government and local health departments

Our Commitment to Cleanliness:

Please view our Enhanced Cleaning & Safety Protocols

For the most updated information, please refer to the following or your local health authority.

- Health Canada
- World Health Organization

We are closely monitoring the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the novel coronavirus (COVID‐19) cases and following guidelines from these agencies and the local health departments.

The well‐being of our guests and associates is of paramount importance.

Amenities and services at our hotel

The following service(s) remain temporarily closed:

  • Fitness Centre

Our Cancellation Policy

Important Information:

  • For bookings made through a travel agent or online booking platform (i.e. Booking.com, Expedia), please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.

We continue to monitor the evolving situation and will be keeping this policy under review.

Our Commitment to Cleanliness:

Please view our Enhanced Cleaning & Safety Protocols

For the most updated information, please refer to the following or your local health authority.

- Health Canada
- World Health Organization

We are closely monitoring the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the novel coronavirus (COVID‐19) cases and following guidelines from these agencies and the local health departments.

The well‐being of our guests and associates is of paramount importance.

Amenities and services at our hotel

Following provincial regulations, and with health and safety as our top priority, the following service(s) will be open with modifications:

  • La Mesita - closed for dining but will continue to offer curbside pick-up and delivery
The following services remain temporarily closed:

  • Keg Restaurant
  • Fitness Centre
  • Business Centre

Our Cancellation Policy

Important Information:

  • For bookings made through a travel agent or online booking platform (i.e. Booking.com, Expedia), please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.

We continue to monitor the evolving situation and will be keeping this policy under review.

Our Commitment to Cleanliness:

Please view our Enhanced Cleaning & Safety Protocols

For the most updated information, please refer to the following or your local health authority.

- Health Canada
- World Health Organization

We are closely monitoring the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the novel coronavirus (COVID‐19) cases and following guidelines from these agencies and the local health departments.

The well‐being of our guests and associates is of paramount importance.

Our Cancellation Policy:

Important Information:

  • For bookings made through a travel agent or online booking platform (i.e. Booking.com, Expedia), please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.

We continue to monitor the evolving situation and will be keeping this policy under review.

Our Commitment to Cleanliness:

Please view our Enhanced Cleaning & Safety Protocols

For the most updated information, please refer to the following or your local health authority.

- Health Canada
- World Health Organization