Travel
Information

COVID-19 Update

On March 1st the province of Alberta entered Step 2 of easing public health measures. These include:

  • Capacity on all large venues and entertainment venues lifted.
  • Restrictions lifted on interactive activities, table limits, liquor sales and closing times for bars, restaurants and other food serving businesses.
  • Indoor and outdoor social gathering limsits lifted, including for all wedding and funeral events.
  • Mask mandates, with the exception of:
    • On municipal and intra-provincial public transit for Albertans 13 and older.
    • At AHS-operated and contracted facilities, and call continuing care settings.

More details can be found at alberta.ca.

The well-being of our guests, team members, and our community are our highest priority.

We aim to provide the level of comfort and service that you need to confidently travel, plan, and manage your booking during these unprecedented circumstances.

Amenities and services at our hotels

Following provincial regulations, and with health and safety as our top priority, the following services are now open:

  • Breakfast: 4:30am to 9:30am daily
  • Fitness Centre
  • Business Centre: Open 24/7 to guests
  • Complimentary laundry facilities with washers and dryers: Open 24/7 to guests

We continue to closely monitor the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the coronavirus (COVID‐19) cases and follow guidance from these agencies, our government and local health departments.

Our Cancellation Policy:

Important Information:

  • For bookings made through a travel agent or online booking platform (i.e. Booking.com, Expedia), please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.

We continue to monitor the evolving situation and will be keeping this policy under review.

Our Commitment to Cleanliness:

Please view our Enhanced Cleaning & Safety Protocols

Amenities and services at our hotel

Following provincial regulations, and with health and safety as our top priority, the following services are now open:

  • Lobby Market
  • Fitness Centre

We continue to closely monitor the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the coronavirus (COVID‐19) cases and follow guidance from these agencies, our government and local health departments.

Our Cancellation Policy:

Important Information:

  • For bookings made through a travel agent or online booking platform (i.e. Booking.com, Expedia), please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.

We continue to monitor the evolving situation and will be keeping this policy under review.

Our Commitment to Cleanliness:

Please view our Enhanced Cleaning & Safety Protocols

Amenities and services at our hotel

Following provincial regulations, and with health and safety as our top priority, the following services are now open:

  • Breakfast: 5 am to 10 am daily
  • Patio set-up with two BBQ stations in parking lot (April to October)
  • Fitness Centre
  • Business Centre: Open 24/7 to guests
  • Complimentary laundry facilities with washers and dryers: Open 24/7 to guests

We continue to closely monitor the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the coronavirus (COVID‐19) cases and follow guidance from these agencies, our government and local health departments.

Our Cancellation Policy

Important Information:

  • For bookings made through a travel agent or online booking platform (i.e. Booking.com, Expedia), please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.

We continue to monitor the evolving situation and will be keeping this policy under review.

Our Commitment to Cleanliness:

Please view our Enhanced Cleaning & Safety Protocols

Amenities and services at our hotel

Following provincial regulations, and with health and safety as our top priority, the following services are now open:

  • La Mesita: Monday to Saturday, 9am to 8pm; Sunday, 9am to 6pm
  • The Keg Restaurant: 4pm to 10pm
  • Fitness Centre
  • Business Centre: Open 24/7 to guests

We continue to closely monitor the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the coronavirus (COVID‐19) cases and follow guidance from these agencies, our government and local health departments.

Our Cancellation Policy

Important Information:

  • For bookings made through a travel agent or online booking platform (i.e. Booking.com, Expedia), please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with our customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.

We continue to monitor the evolving situation and will be keeping this policy under review.

Our Commitment to Cleanliness:

Please view our Enhanced Cleaning & Safety Protocols

Our Cancellation Policy:

Please click here to review Radisson Hotels’ cancellation policy.

Our Commitment to Cleanliness

Please click here to review Radisson Hotels Safety Protocol.