Travel Information: COVID‐19 Update

Like many in the hotel industry, the impact of COVID-19 has forced us to make the difficult decision to temporarily suspend operations at the Merit Hotel & Suites and Franklin Suite Hotel.

We know that Public Health, the Government of Canada and everyone around the globe is working very hard to “flatten the curve,” and feel it is our responsibility to do our part. We recognize the inconvenience this may cause; and genuinely appreciate your understanding during this time of global concern.

If you have an existing reservation, please contact 1-866-650-3678 so we may assist you in making alternative arrangements at our sister properties.

We look forward to welcoming you in the future.

Contact Fort McMurray Hotel Group

Seven Fort McMurray Hotels, 800 Rooms, One number: 1-866-650-FORT (3678).

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Contact The Fort McMurray Hotel Group

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Reservations: 1-866-650-FORT (3678)

Reservations, changes to reservations and cancellations. To expedite the process, please have the following ready:

  • Visa, MasterCard or American Express
  • Home or business mailing address
  • Primary telephone number
  • Confirmation number (for modifications to an existing reservation)

Customer Service:

  • Booking confirmation
  • Special needs requests
  • Airport transfer information
  • Lost and found

We are standing by to serve you (Fort McMurray / Mountain Time): Monday through Friday: 9:00 AM - 5:00 PM

Click here to view a comprehensive map of Fort McMurray, showcasing our area Hotels.

Sales Office

Sheana Aronyk - Sales Manager
Phone: 780-937-7429

Jean Westbrook - Area Sales Coordinator
Telephone: 403-474-4934
Cellphone: 403-617-5552

Tracy Anderson - Area Sales Manager, Northern Alberta and Northwest Territories
Telephone: 403-389-6443