We are closely monitoring the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the novel coronavirus (COVID‐19) cases and following guidelines from these agencies and the local health departments.
The well‐being of our guests and associates is of paramount importance.
Our Cancellation Policy:
We are waiving individual cancellation fees for hotel stays through March 31, 2020 for guests travelling from the following locations:
Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies. Please Note: This policy does not apply to travel associated with a Group booking.
Our Commitment to Cleanliness:
We take standards for hygiene and cleanliness very seriously, and are taking additional steps to ensure the safety of our guests and associates. On a daily basis, our hotels are working to ensure that they meet the latest guidance on hygiene and cleaning. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID‐19, and include everything from hand washing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
Associate Health, Safety and Knowledge: Hotel associates – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we are supporting them:
Cleaning Products and Protocols: Our hotels use cleaning products and protocols, which are effective against viruses, including:
For the most updated information, please refer to the following or your local health authority.
March 12, 2020